If something serious happens to a soldier the Army will normally inform nominated Emergency Contacts (EC) in person.

This section covers emergency procedures, mainly dealt with by the Joint Casualty and Compassionate Centre (JCCC), for which tried and tested systems are in place.

Chaplaincy support

Army chaplains give spiritual leadership, guidance and support to all soldiers and their families, irrespective of the soldier's religion or belief. They do, however, have contacts with leaders of all faiths.

Financial emergencies

Although serving soldiers are responsible for providing financial support for their family, there may be occasions when families need quick access to money for a family emergency, such as requirement to travel to visit a seriously ill relative. The first port of call should be the Unit Welfare Officer and their staff who may request support from the unit and will also be aware of the various charitable funds that can help Army families in need.